Last updated: 4 October 2026.

Where and when we ship

Ships from our international warehouse. Orders are usually dispatched within 10–14 business days. This is an estimate of the time until dispatch, not a delivery date. Transit times depend on the destination, carrier and customs clearance. We send tracking details when available. If dispatch is significantly delayed, we will contact you and offer cancellation and a refund where required by law.

Delivery is available where a shipping option is shown for your address at checkout. Shipping charges are shown at checkout or quoted to you before you agree to pay. If a product page states a different dispatch time for that item, that specific time applies.

Customs and import charges

The buyer pays any customs duties and import-related charges assessed for the delivery if they are not collected at checkout. These charges are set by the destination authorities or carrier and may be requested before delivery. Any tax or charge that we collect ourselves will be shown before you pay. If a parcel is returned because import charges were not paid, any refund is reduced by the shipping, return and customs costs incurred, subject to applicable law.

Undelivered parcels

If a parcel comes back to us because the address was incomplete or incorrect, or because delivery was refused or the parcel was not collected, we will contact you. Re-delivery is at your cost, and any refund is reduced by the shipping and return costs incurred, subject to applicable law.

Returns

We accept change-of-mind returns only where the law that applies to your order gives you that right. In that case, email customer@lomonosov-porcelain.com with your order number within the period the law sets. We will provide return instructions and the return address. Return the item unused, in its original packaging and with its accessories.

If there is no error or defect on our side, the buyer pays the cost of sending the item back. Once a refund is due, we process it to the original payment method within any deadline required by law. Original shipping charges are refunded when required by law or when the return is due to our error.

Damaged, defective, wrong or missing goods

Report the problem to customer@lomonosov-porcelain.com within 7 days of delivery, with your order number and photos of the item and its packaging. When the problem is our responsibility, we will, at our choice, replace the item or refund it. Contact us if a parcel does not arrive.

If the law that applies to your order gives you stronger rights than this policy, those rights prevail.