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Terms & Conditions


RETURNS AND REFUNDS

If you buy something from us and don't like it or don't want it, just take a picture within seven days of receiving it and let us know the problem and we will take handle it. Either a refund or a return or an exchange.  Write us at global@lomonosov-porcelain.com

If you received the item and its broken we will send a new one or refund you.

If you received it and its not as described or pictured we will refund or replace at no charge. Including the postage back to us for the item.

If you received it and you don't want it, we can refund you as soon as the item reaches our warehouse, put it in the same box it came in and insure and send back to us with a tracking number.

If the item from your paid order is out of stock, you may choose any item for the same price or ask for refund.

If you paid with PayPal, you will receive refund to your PayPal account. If you paid with Bank Card, you will receive refunded money to your Bank Card.

 Do you really think you might not like our porcelain?


GUARANTEE

Lomonosov Imperial Porcelain Store endeavers to:

  1. Design, manufacture and sell high-quality merchandises.
  2. Provide accurate descriptions of our products on our Web site.
  3. Properly fulfill your order.

We offer a 100% customer satisfaction guarantee, should your order not meet your expectations, please contact us. We will exchange, credit or refund your returned merchandise for any reason within 7 days of receipt. We try to make this as easy as possible. We will refund you the full cost of the merchandise less , credit card fees, shipping, handling and insurance. We can make a full refund of all fees if the return is the result of our error.

You are responsible for the cost of shipping, handling and insurance to our U.S. location. If it is our error then we will refund you this amount also. To assist us in processing your return request as quickly as possible, please follow these instructions:

  • Send us an email at customer service to receive your RETURN AUTHORIZATION number, this number must be on all correspondence and documents and on the outside of your returned merchandise.
     
  • Upon receipt of your email we will send you a Return Authorization number (RA#) and the shipping address to send the merchandise to.
     
  • Please write the RA number on the package shipping label and also on the original invoice. Any returns without the RA number cannot be accepted.
     
  • All returns must include a return address and phone number.
     
  • All returned items must be in new, unused and undamaged condition. All tags must be attached with no sign of removal. The shipment should be prepaid and insured for the full amount of the invoice.
     
  • Please note that special orders have no return policy.

For a lost or damaged package please contact us.

US Phone: +1 971 3571375

RU Phone: +7 921 9358034

Email: global@lomonosov-porcelain.com


Thank you for shopping with us!